Communication Fundamentals|Pentagon

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Introduction
Course Details
Course Content
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A Quick Glance

Communication Fundamentals is the process of interchanging information or ideas between two or more parties. Groups today are heavily dependent on evidence to meet organisational requirements. Effective communication plays a vital role in fulfilling these needs. Despite its place, communication has not been given much importance and grown as it should have between civil and military beings. Communication is a two-way process, including the training, conversion, and decoding of messages. Effective communication needs the correspondent to understand their words in a way that is specifically planned for their anticipated audience.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.

Prerequisites

There are no prerequisites for this course

To understand and analyse the signal flow in a digital communication system
To explain error performance of a digital communication system in the presence of noise and other interferences
Utilise knowledge of perceptual processes, language, and nonverbal communication to convey useful messages in interpersonal skills and public speaking situations
To know the concept of the spread spectrum communication system
Develop strategies to become a better listener
Determine an understanding of the communication process by explaining real life communication scenarios regarding an interaction model
To understand the basic design principles of graphic communication
To conceptualise visual and graphic expression
To recognise the building slabs of digital communication system
Use strategies to build and maintain positive relationships and deal with conflict
Develop an understanding of the fundamental concepts of effective communication system
Demonstrate an understanding of the relationship between self-concept and communication and how a healthy self-concept improves communication
Familiarise the delegate to advanced communication concepts
Know the impact of gender and culture on communication, and use knowledge to construct effective communication with person different
Comprehend and elucidate Data Communications Structure and its mechanisms
To use optical communication skills

Manual

Courseware

Tutor Support

Key Learning Points

Course Overview

Communication Fundamentals course searches the general ideas of relational, small group and public communication. After learning the simple ideas in communication, delegates will take an exact part of communication for additional research and examination. Delegates are encouraged to select or combine elements that are mainly pertinent to their areas of attention, career goals or personal needs. There will be a written report that details the communication skills learned and the application of it. The topic and consideration for the self-improvement project will also be cast off as the content for an informative language. Delegates will also prepare a convincing speech to promote a nonprofit organisation.

Exam:

Exam Type: MCQ

Duration: 90 minutes

Pass Percentage: 45

Course Content

Introduction to Fundamentals of Communication

Listening process
Types of nonverbal communication
Listening barriers
Styles of effective listening
Tips for effective communication with diverse workplace spectators

Developing Writing Skills

Writing process
Selecting the best channel
Plain language
Familiar words
Proper tone
Negative and positive language
Inclusive langue

Improving Writing Techniques

Concise wording
Outdated expressions
Repetitious words
Redundant words
Jargon, slang and clichés
Proofreading

Oral Presentations, Meetings, and Telephone Communications

Preparing an oral presentation
Delivering a presentation
Planning and participating in productive meetings

Routine Letters

Letter of requests
Order requests
Simple claim requests

Memorandums and Email

Writing Process
Email
Memos

Letter and Memos that Persuade

The audience of a persuasive letter
Characteristics of a persuasive letter
Steps to writing a persuasive letter

Negative Messages

Negative word
Significance of a negative communication
Expressing the negative message
Techniques for expressing a negative message

Informal Report

Types of reports
Guidelines for writing an informal report

Goodwill and Special Messages

Writing goodwill messages
Types of goodwill and individual messages
Opening Remarks and Housekeeping Items
Final Results
Lessons Learned

Communication Fundamentals Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Heathrow

Heathrow

Heathrow is a major international airport located in London, United Kingdom. It is the third busiest airport in the world after Dubai and Hong Kong International. It is also the busiest airport in Europe by passenger traffic. It is the sixth busiest airport in the world due to the total passenger traffic. It handled around 75.7 million passengers in 2016.

Heathrow is located 23 km west of Central London. It has two parallel east-west runways along with four operation terminals that cover 12.27 sq km. Heathrow Airport Holdings own and operate this airport. Heathrow Airport Holdings is itself owned by FGP Topco Limited which is an international consortium. FGP Topco Limited also includes Qatar Holding LLC, Government of Singapore Investment Corporation, China Investment Corporation and Universities Superannuation Scheme (USS). For Virgin Atlantic and British Airways, Heathrow is a primary operating base.

In 2012 September, UK government created Airports Commission which is an independent commission headed by Sir Howard Davies. It examines options for enhancing the capacity of UK airports. In 2015 July, Commission backed the third runway at Heathrow, and the government approved it in October 2016 as the third track.

History

Even after the success of Terminal 5 designed by Richard Rogers, it seemed that airport is losing its lustre. Flyers looked at regular building work because Heathrow operated at full capacity. Just a small problem was enough to seize whole Heathrow machine. Airport suffered indignity because they were not able to remove snow off runways and it halted.

Later terminals one and two being replaced with Swish New Hub for five airlines of Star Alliance. Heathrow is still a major airport in the world with 180 routes. Than any other British Airport, Heathrow has many more exciting destinations. Heathrow Airport offers a journey to incredible lands and also reuniting long lost loved ones with their loved ones. Heathrow will forever be an icon of modernity. Heathrow also shows modern Britain’s successes and failures.

Other facilities

Head office of Heathrow Airport is located in Compass Centre established by Heathrow’s Northern Runway. World Business Centre Heathrow comprises of two buildings; one is World Business Centre Houses, Heathrow Airport and Scandinavian Airlines. The head office of British Airways was located in Heathrow Airport at Speedbird House. In the North of the airfield, Northern Perimeter Road is present. Along with it, Heathrow’s Car rental agencies are located and also a bath road that runs parallel to it but outside the campus of the airport. It is given the nickname ‘ The Strip’ by local due to its continuous line of airport hotels.